410 Telephone Quick TipsMake calls:-- Lift handset
or
-- Press speaker
-- Dial extension or 9 plus your number
Receive calls:-- Lift handset or press speaker
Disconnect calls:
- -- Replace handset or press cancel
Call Hold:While talking to a caller
Press red Hold key (your active line will begin to blink)
Hang up
Personal Outgoing:Push this button to make outside calls if you are expecting a call or to call someone when
you have somebody on hold You will never receive call on this line
Call Hold Retrieve Local:Lift handset ( optional)
Press key that is blinking
You will be connected with the caller
Retrieve call hold remote:Go to another phone
Dial * * 1 plus your number
Transfer a call
With a caller on the line
Press Trans/conf
Dial desired number
Announce call or hang up
Conference Call:With a call on the line
Press Trans/conf
Dial desired number
When other party answers, Press Trans/conf
You will have a three party conference
Repeat steps to add more people (Max is 8 )
Pick up groups:Dial *6 to pick up another call ringing in your department
You will be connected to the caller
Direct pick up groups:
Dial * *6 to pick up another call ringing that is not in your department
You will be connected to caller
Do Not Disturb:Lift handset
Dial * 5
Hang up
Cancel Do Not Disturb:Lift handset
Dial #5
Hang up
Last number redial:Lift handset
Dial *0
Your last outside number will be dialed for you
Adjust the tone of your ring:Press speaker
Dial ****
Dial33
Press the arrow keys repeatedly for the right ring for you
Press SuperKey
Program Speed Dial:Press SuperKey
Push available blank button
Dial your number
Press SuperKey
Access Speed Dial:Press desired speed dial button
That number will be dialed for you
Cancel:If you make a mistake dialing
Press Cancel
Dial number
or
If you are transferring a call and that party does not want to receive the call
Press Cancel
You will be connected with original caller
Microphone:While on a speaker conversation (the microphone red light will be lit)
Press microphone to mute your end of the conversation (the microphone light will be off)
Press microphone again for the caller to hear you again
Arrow Keys:These keys are used to adjust ring volume or ring tone
Access Voice Mail:
Dial 3000
Call Forwarding:
F or busy situations dial * *70 plus the extension
F or no answer situations dial * * 71 plus the extension
For all calls dial *8 plus the extension
Press speaker
Cancel Call Forwarding:
Dial ##8
Press speaker
Clear AII Features:
Press Speaker
Dial *#*#
Press Speaker
This should only be used when your phone is not doing the things you programmed
420 Phones Quick Tips
Make Calls:-- Lift handset
or
Press speaker
Dial extension or 9 plus your number
Note It is no longer necessary to dial 8 plus them extension at the Independence Campus
Receive calls:-- Lift handset or press speaker
Disconnect calls:
-- Replace handset or press cancel
Call Hold:While talking to a caller
Press red Hold key (your activate line will begin to blink)
Hang up
Personal Outgoing:Push this button to make outside calls if you are expecting a call or to call someone when you have somebody on hold
You will never receive call on this line.
Call Hold Retrieve Local:Lift handset
Press key that is blinking
You will be connected with the caller
Call Hold- Retrieve Remote:Go to another phone
Lift handset
Dial * * 1 plus your line number
You will be connected with the caller
Transfer a call:With a caller on the line
Press Transfer
Dial desired number
Announce call or hang up
Conference Call:While talking to a caller
Press transfer
Dial desired number
When their is an answer
Press conference
You will have a three party conference
Repeat steps to add more people (Max is 8)
Pick Up Groups:Lift handset or press speaker
Press pickup soft key (the first soft key)
You will be connected to caller
Redial:Press redial
Your last number you dialed will be dialed for you.
For additional programmable phone features, refer to your display and press the appropriate soft key.
Adjust the tone of your ring:Press speaker
Dial ****
Dial33
Press the arrow keys repeatedly for the right ring for you
Press SuperKey
Cancel:If you make a mistake dialing
Press Cancel
Dial number
or
If you are transferring a call and that party does not want to receive the call
Press Cancel
You will be connected with original caller
Microphone:While on a speaker conversation ( the microphone red light will be lit)
Press microphone to mute your end of the conversation (the microphone light will be off)
Press microphone again for the caller to hear you again
Clear All Features:Press Speaker
Dial *#*#
Press Speaker
This should only be used when your phone is not doing the things you programmed
You will be connected to caller
Redial:Press redial
Your last number you dialed will be dialed for you.
For additional programmable phone features, refer to your display and press the appropriate soft key.
Adjust the tone of your ring:Press speaker
Dial ****
Dial33
Press the arrow keys repeatedly for the right ring for you
Press SuperKey
Cancel:If you make a mistake dialing
Press Cancel
Dial number
or
If you are transferring a call and that party does not want to receive the call
Press Cancel
You will be connected with original caller
Microphone:While on a speaker conversation ( the microphone red light will be lit)
Press microphone to mute your end of the conversation (the microphone light will be off)
Press microphone again for the caller to hear you again
Clear All Features:Press Speaker
Dial *#*#
Press Speaker
This should only be used when your phone is not doing the things you programmed
401 Single Line Quick Tips
Receive Calls:
-- Lift handset
Make Calls:
-- Lift handset
Dial extension or 9 plus your number
Call Hold:
While on a call
Press Flash
Dial * I
Replace handset
Call Hold Retrieve Local:
Lift receiver
Dial *#1
You will be connected to the caller
Call Hold Retrieve Remote:
Go to another phone
Lift handset
Dial * * I and your extension
You will be connected to the caller
Transfer a Call:
While on a call
Press Flash
Dial number
Introduce caller
or
Hang up
Cancel Transfer:
Press flash again
You will be reconnected to caller
Conference Call:
With a call on the line
Press Transfer
Dial desired number
When other party answers
You will have a three party conference
Repeat steps to add more people (Max is 8)
Call Back:
Dial extension
Press 1, if you encounter a busy or no answer situation hang up
Your phone will ring back when the called party hangs up or finishes originating a call
Cancel Call Backs:
-- Lift handset
-- Dial #10
-- Hang up
Pick Up Groups:
If another phone is ringing in your department
Lift handset
Dial *6
You will be connected to the caller
Directed Pick Up Groups:
If another phone is ringing not in your department
Lift handset
Dial * *6 plus the ringing extension
Dial Into Voice Mail:
Lift handset
Dial3000
Last Number Redial:
Lift handset
Dial *0
The last external call you made will be dialed for you
Do Not Disturb:
Lift handset
Dial *5
Hang up
Cancel Do Not Disturb:
Lift handset
Dial #5
Hang up
Call Forwarding:
Dial **70 plus extension for busy situations
Dial * *71 plus extension for no answer situations
Dial *8 plus extension for all calls
Cancel Call Forwarding:
Lift handset
Dial ##8
Hang up
Dial #10
Hang up
Pick Up Groups:
If another phone is ringing in your department
Lift handset
Dial *6
You will be connected to the caller
Directed Pick Up Groups:
If another phone is ringing not in your department
Lift handset
Dial * *6 plus the ringing extension
Dial Into Voice Mail:
Lift handset
Dial3000
Last Number Redial:
Lift handset
Dial *0
The last external call you made will be dialed for you
Do Not Disturb:
Lift handset
Dial *5
Hang up
Cancel Do Not Disturb:
Lift handset
Dial #5
Hang up
Call Forwarding:
Dial **70 plus extension for busy situations
Dial * *71 plus extension for no answer situations
Dial *8 plus extension for all calls
Cancel Call Forwarding:
Lift handset
Dial ##8
Hang up
Setting up your voice mailTo set up your voice mail from your new phone follow these easy steps:
1. To receive your initial passcode please contact the Help Desk at Ext. 5167
2. Dial 61
3. Enter your passcode
3. Then dial 8- this will give you user options
4. Options will be:
-- Dial G to change your greeting (this is the message that your callers will hear)
-- Dial N to change your name (when you leave a VM this will tell the caller who left the message)
-- Dial P to change your passcode (this is the code you will use to retrieve your messages)
-- Dial L to change make a distribution list (you can make personal distribution lists for special groups)
-- Dial T to listen to the tutorial (very helpful if you aren’t sure where to go next)
-- Dial X to exit the system
Under special circumstances please contact the Help Desk at Ext. 5167.
Conference Phone Instructions1) Make sure you have your access code if you are calling long distance (if you aren't sure contact the secretary in your area. If you don't have an access code dial ext. 5375 to obtain one - with the permission of your supervisor).
2) Find faceplate marked in designated meeting room (should be marked
Cnf Ph and a phone number)
3) All parts are lettered- match letters and insert
4) Press on button - if you have a dial tone you are ready to place your call
5) Follow instructions for using your access code (listed below)
6) There is a volume button on the phone-press this to control loudness.
7) Once you are finished with your call please place all parts of the phone back in the case and return it immediately to ITS in the basement of Briggs. If office is closed please return it first thing the following work day.
Access Code DirectionsTo place a call dial - 8 (then ACCESS CODE) followed by # sign (dial tone will follow) then 9 -1 (then the number you wish to call).
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Conference Phones UsageIn order to use a conference phone you will need to reserve it in advance by calling ext. 5375, pick it up and return it to ITS immediately following the use of the phone. We have one special conference phone that can only be used in the Helene Center Conference Room and 3 conference phones for the remainder of the rooms listed below. Conference phones now have preset locations for use. They are listed below. You will need to be sure you have one of these rooms reserved if you are using the conference phone in that location.
An access code is needed to place long distance calls from the conference phone. If your department does not have an access code you will need to contact ext. 5375 to obtain a code for your department. The code and instructions will be emailed to the department secretary or administrative assistant.
Instructions are available in the conference phone cases and the jack numbers are listed below for the live connections. Each live connection will be marked with Cnf Ph and the phone number assigned to that port on the faceplate.
If you have any questions regarding conference phone usage please call Ext. 5375.
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Conference Phone #s / LocationsHeritage Chapel- Ph#3611
Faceplate# 202A, 206A, 207A, 208A
-----------------
North Americas Room- Ph#5357
Faceplate# 53B (top right)
-----------------
Graybill Conference Room-Ph#5026
Visionary Room
Faceplate# 12B
----------------------
216 Zimmermann- Ph# 5103(3252?)
46A (phone is permanent)
----------------------
218 Zimmermann- Ph# 3699
Port on Podium
---------------------
South Americas Room-Ph#5015
Faceplate# 47A
--------------------
Shaw Art Gallery-Ph# 5040
Faceplate# 20A
--------------------
ICN Classroom- Ph#5403
Faceplate# 48A
-------------------
Helene Center Conference Room- Ph#5381
Faceplate #263A (VOIP Conf. Ph.)
-------------------
G04 (Higdon Adm. Bldg)-Ph#-5021
Faceplate# 006A (phone is permanent)
---------------------
Briggs Conf. Room-Ph# 3244
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Instructions to print online phone directoryEmployee DirectoryAt the top of the page click on "Click here for Private Employee Only Telephone Directory"
This will prompt you for a password. This will be your network password that you use to log in to your computer. The next step will be to pick which format you will want to print for your directory. There is legal size and there are small sheets that will fit in the small red binders. If you print for the small red binders please be aware that you will have to cut the pages in half to fit in the binder. If you are printing legal you will need to select this option when you are ready to print. If you are in need of a binder please feel free to call me at 5375 or if you have questions regarding this printing process. One other tidbit of important info is that your computer must have Adobe Acrobat installed in order to print the directory.
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How to print the phone lists side by side1. Go to file print
2. Print pages 1-12
3. Take the paper out of the printer. Lay the paper in the tray with the printed side face down with the print closest to you and the blank half of the paper away from you.
4. Again go to file print
5. Print pages 13-24
(This allowing the page to print on the half that is blank, the printing will turn out side by side and upside down to each other.)
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Multiple Phone Calls on Line at OnceCall in- "Hello"
"Let me free up my line for the next call"- HOLD
-Hit private line (7) then ADD HELD
Phone: select hold line
Held line "flashing"
This moves the call up to the private
line -put them on hold or talk to them
"I've got another call. Let me put you on hold"-
Private line on hold- answer call
"Let me add you to the conference call"
HOLD- then private line "I'm going to bring in Joe Smoe"
Add held phone- "select held line"
-Held (flashing) line- beep
"We've now added Joe" then continue the same way.
8 maximum on the line.
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Telephone Tips
When you enter Voice Mail (VM) the automated operator will give you instructions on how to use the system. But please be patient!
1. To check your Voice Mail from another phone off campus dial-784-5080 this will let you then enter *(star)your extension number. If you want to leave a message for another person you would dial their extension.
2. Enhanced versions to use instead of 3000
Dial- 60- to leave a message-enter mailbox number
61- *(star) your passcode- to listen to your messages
63- (their number) to leave message in someone elses VM
64- (your number) use this to log on and check your VM from any phone (like 3000-*number)
3. To forward your calls from your desk to another phone dial *8 then the number. From another desk, **8 (wait 5 seconds) then dial your extension. To release call forwarding from this phone dial *#*# or **8(speaker).
4. You may pick up on another line in your office group, that is ringing, by dialing *6, there may be some delay before response.
5. After creating a message and giving it to others (4-Give), you may want to send the message to yourself to make sure it was sent and how it will sound.
6. May by-pass VM greeting by pressing 9 but you may miss an important part of that persons message. It would be helpful if you would give an early warning in your greeting if you will be gone.
7. If you accidentally dial (9-1-1) please stay on the line and explain what you have done.
8. After deleting a message by accident, wait, don't hang up and it will tell you how to retrieve the message you have just discarded.
9. To back track while listening to a message press (*) to fast forward press (#).
10. If you wish to see who is calling by pressing SuperKey + the extension ringing and it will show who is calling (or the extension number of the person calling. This will however, only work if you have a viewing window on your phone console.
11. To add Do Not Disturb- dial *5 (this means your phone will not ring, it will automatically go to VM), to remove-#5
13. To leave a campus wide Voice Mail
DIAL- 5080, then dial mailbox 3500
RECORD-Greeting, indicate who is to receive the message, record message
REVIEW- press 7 to review message
SAVE- press 9 to save message and exit program- to DISCARD and start over press 3
CALL- Christi Dickerson at 5104 for students or Deb Kinnison at 5174 for employees, to let them know you have a message to be sent and indicate which of the following groups you wish to receive it (faculty/staff, students or all of these). If you wish to send a message to faculty only please call Mary Boswell at 5114.
**If you wish to delay the time and date that the message is sent you will need to make arrangements with the person you contacted to send the message.**
Please remember to delete messages from your message storage, if they are not necessary to keep. This keeps disk space open and the lines of communication can flow smoothly.
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HOW TO: Setup Mitel V-Mail Box for Cisco SystemThis is for a user that is moving from Mitel to Cisco, NOT a new user (a new user needs a mailbox created on the Mitel system).
1. Log onto Mitel V-Mail through Telnet
2. Login using correct username and password.
3. Select the Terminal type of "N" for None and press enter.
4. Select "M" for Mailbox Maintenance.
5. Select "L" for list maintenance.
6. Select "C" for Create/Modify or Show distribution lists.
7. Enter the mailbox number you are moving.
8. Enter 1 for the distribution list.
9. Note the numbers that are listed if the list already is populated, because we have to remove these.
10. Press enter for the sort order (not really important).
11. Press enter on Check for duplicate before add.
12. If there are members in the list:
a. Press "D" for Delete.
b. Enter the number listed above for Current Members: and press enter.
c. Repeat for all remaining members of the list.
13. Press “S” to show any remaining members and verify that all have been deleted.
14. Press "A" to add a member to the list.
15. Enter the following for Member: p8111
and press enter (example: p81115401)
16. After member has been successfully added to the list press enter at the prompt for Add, Delete, or Show.
17. When asked to save the list type “yes”, or just press enter to select the default of yes.
18. If you have multiple mailboxes to move, you can now repeat the above steps for each, or press enter to move on the the next step.
19. Press (x) Exit to exit list maintenance.
20. Press "M" for Mailbox Modify.
21. Enter the mailbox number you are moving and press enter.
22. Press enter to retain existing values for all mailbox parameters except FCOS and LCOS, set those to 20, and Message waiting type #1, set that to 0 for none. All other options leave them the same. (FCOS is right after "New Attendant pre-dial extension index: ", LCOS is right after FCOS, and MWT #1 is right after "New Unbilled Outdial Index:"). Then at the end it will show you the changes.
23. You can then enter another malbox to modify, or press enter to get back to the Mailbox Maintenance menu. 24. When you are complete and back to the mailbox maintenance menu, press X to exit. 25. Press "X" again to exit 26. Answer "Y" to exiting the console menus and log out.Back to top
Making a phone listHere are the simple steps-
Dial 61 then your passcode
Once you hear the recording come on press 8 (user options)
Then press 5 - this option lets you assign a number to your list - you will need to number your list starting with 0 (example 011)
Then you'll record a name for your list by pressing 6 ( press # to end your recording)
- at this time you'll be asked to save this list name- press 9
To add phone numbers to the list press 2
Then you are finished.
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